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A leading healthcare media and technology company faced a familiar hybrid-workforce problem: strong retention, but rising burnout. Employees struggled to disconnect from work after hours, and the organization had never rolled out enterprise-wide burnout programming since it formed as a joint venture. Leadership needed an employee assistance program (EAP) that combined crisis support with proactive resilience training, gave managers real burnout visibility, and unified well-being, learning, and recognition on a single platform.
Operating in a fast-paced, change-intensive environment since its formation, the company identified three gaps that traditional employee wellness programs weren't built to solve:
Compounding the challenge, the company was simultaneously evaluating EAP vendors and needed a partner that could merge proactive resilience programming with traditional crisis intervention — something most point solutions couldn't do.
The company evaluated multiple EAP vendors and selected meQ EAP for its unified approach to wellness, crisis support, learning, and manager training — replacing what would otherwise require four separate vendor contracts. Key differentiators included:
Because the platform is delivered by app, mobile, text, or video, it serves a geo-distributed hybrid workforce without requiring in-office wellness programming — an on-demand model built around how modern employees actually work, instead of legacy scheduled-call coaching that leads to missed appointments.
meQ EAP is positioned to deliver measurable results against the company's 2026 priorities:
The platform integrates directly into the company's 2026 wellness rollout and new-manager onboarding, embedding resilience into organizational culture rather than treating it as a standalone benefit.
With meQ's unified platform, the company elevated workforce resilience from a standalone benefit to a strategic driver of the operational performance and trust required to serve tens of millions of monthly users. From predictive burnout alerts to real-time manager insights, meQ helps this healthcare media company protect its most valuable asset — its people.
Talk to a meQ specialist about building workforce resilience and manager effectiveness at your organization.
meQ EAP is an integrated employee assistance program that combines 24/7 crisis clinical support with proactive resilience training, manager burnout dashboards, micro-learning, and recognition tools on a single HIPAA-compliant platform.
meQ EAP delivers personalized, on-demand resilience training that reaches employees before a crisis emerges, rather than waiting for employees to self-refer into traditional EAP services. In this case study, the model is projected to reduce burnout by 25% based on outcomes from comparable organizations.
meQ gives people managers real-time dashboards showing team-level burnout and morale signals, paired with unlimited training on stress management and conflict resolution — shifting managers from reactive HR reporting to early, proactive intervention.
meQ EAP has driven engagement rates around 30%, roughly 10 times the industry average for traditional employee assistance programs.
Yes. meQ EAP is delivered through app, mobile, text, or video, so distributed and hybrid employees can access support on demand without in-office programming or scheduled calls.
meQ EAP includes 24/7 access to Master's-level clinicians, therapist matching within two business days, and eight sessions per issue, with coverage extended to family members.
