“The impact of chronic stress on personal performance is multidimensional,” says Michael Thompson, Principal at PricewaterhouseCoopers, who has over 25 years in healthcare and employee benefits strategy development and implementation, design, financing, pricing, operations, and analysis. “Demands and pressures can come from all directions. By helping people learn the skill of resilience, we are helping them to be at their best at work, at home and in life; it’s a positive step forward toward their greater well-being and a positive return for the organization.” Like programs that prepare workers for specific physical tasks, resilience training is similar to protective gear for the brain
The good news: long-established science proves that resilience—the ability to cope and thrive in stressful situations—is a measurable set of skill-based competencies, including impulse control, empathy, positivity, and realistic optimism, that can be learned; and everyone has the ability to increase his or her resilience.
A recent study on the relationship between resilience and industry-standard business and psychological metrics, conducted by meQuilibrium, found that higher resilience is strongly correlated with benchmark physical and psychometric measures, such as job performance, perceived stress, overall health, and job satisfaction. Resilient workers are less stressed. Our research found that there is a strong inverse correlation between perceived stress and resilience: higher resilience corresponds to lower perceptions of stress. In fact, individuals with high resilience have 46% less perceived stress than those with low resilience. Resilience translates to better health. Individuals with high levels of resilience are nearly five times more likely to report very good or excellent health, compared to their peers with low resilience. Conversely, individuals with low resilience scores are twice as likely to be overweight and twice as likely to have required a hospital stay in the past year. Resilient employees have higher job satisfaction. Those with high levels of resilience are almost four times as likely to be highly satisfied with their jobs when compared to those with low levels of resilience. This group is also half as likely to have reported one to three absences in the past month. We all know a work environment can be stressful. Decades of research document significant effects of job strain on physical health, including heart disease, diabetes, depression and anxiety disorders, and other illnesses. Faced with an ever-quickening pace and fewer resources, today’s workers need and deserve skills to manage the pressures they experience. We’ve learned to give workers hard hats, safety gear, and training to improve their chances of success and safety. Now it’s time to start protecting what’s between our ears.